Follow Us:

privacy policy

Home privacy policy

Your privacy is important to us. We believe it is important for you to know what personal data we, GNAP Services Pvt.Ltd.(“GNAP” or “we”), collect from you (and third parties), why we collect it, how we use it and what rights you might be entitled to as a data subject or consumer.

This Privacy Policy (“Policy”) outlines the collection, utilization, and disclosure of the information you submit to us during interaction with us on the Website. Do note that this Policy does not apply to any information you provide to third parties hosted by the Website.

It is important that you read this notice, together with any additional and more specific information we may provide to you on various occasions when we are collecting or processing personal data on certain specific websites, products or applications, events and initiatives so that you are aware of how and why we are using such information. (We issue a different privacy statement which applies where there is an employment relationship between GNAP and its employees.)

How we will use your personal information

We may collect different kinds of personal information in a number of different ways and use it for a number of different purposes:

To ensure access to our website and online services.

In general, you can visit GNAP on the World Wide Web without telling us who you are. Our web servers or Affiliates who provide analytics and performance enhancement services may collect:

  • IP addresses,
  • operating system details.
  • browsing details.
  • device and connectivity details, and/or
  • language settings.

This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. GNAP uses this information to measure the site usage, improve content and to ensure safety and security as well as enhance performance and user experience of the website. In few situations, you are required to register to access a reserved area of the website: in these cases, we will also collect your username and the password.

We may also obtain data from third parties including:

Social networks, when you grant permission to us to access your data on one or more networks through our website.
Service providers that help us determine a location based on your IP address in order to customize offerings and content to your location.
Partners with which we offer co-branded services or engage in joint marketing activities.

GNAP uses cookies (small text files placed on your device) and similar technologies to facilitate proper functioning of our websites and to help collect data. Please note that our websites may include links to websites of third parties whose privacy practices differ from those of GNAP; if you provide personal data to any of those websites, your data is governed by their privacy statements.

If you contact us with queries, requests for more information about initiatives or products or other generic support inquiries, we will need to collect information about you such as:

  • personal and contact details, like full name, company and role, email address,
  • demographic data,
  • qualifications and profession, and/or.
  • the content of your messages to us.

For information about managing your contact data, email subscriptions and promotional communications, please use the form at the bottom of this page or contact our Data Protection Officer by emailing at:

If you sign up to receive promotional communications from GNAP we may send these by email, SMS/text messages, post, telephone or any other means of communication. For information about managing your contact data, you may reach out to the contact details provided in the event privacy notice or in the emails you receive, use the form at the bottom of this page or contact our Data Protection Officer by emailing at:

Where GNAP is in a contractual relationship with you (other than an employment relationship), your employer, your company or we are taking steps to enter into such a contractual relationship, we will need to process your personal information, usually limited to name, business contact details and job title in order to enter into and/or fulfill the obligations arising from the same contract, such as providing you or your employer or company with the services you have requested or make use of the services that you or your employer or company are offering to us. We will also process such personal data for ancillary tasks related to our daily business activities, such as accounting, auditing, reporting (to regulators and authorities) and to comply with applicable regulations.

If you do not provide certain information when requested, it may delay or prevent us from administering a service you requested from us, replying to your queries and/or letting you join our initiatives.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose and applicable law. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may share your data with third parties, including third-party service providers and other entities in the GNAP Group. Please note, GNAP has not in the past, nor does it currently, under any circumstances buy or sell your personal data from or to any third party. Further, GNAP does not use your personal data for any other purpose (as outlined below) unless required to fulfill a legitimate business purpose.

We may share your personal data with third parties where required by law, where it is necessary for one of the activities mentioned above or where we have another legitimate legal basis in doing so. We require third parties to respect the security of your data and to treat it in accordance with the law. Where required by the law, we will request your consent before transferring data to third parties which are not part of the GNAP Group.

”Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following activities may be carried out by third-party service providers: hosting and other internet services, data storage and analytics, marketing research and campaign management, event organizers and caterers. All our third-party service providers are required to take appropriate security measures to protect your personal data in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. We may also need to share your personal data with regulators or to otherwise comply with the law.

We may share your personal data with other entities in the GNAP Group as part of our regular reporting activities on company performance, in the context of a business reorganization or group restructuring exercise, for system maintenance support and hosting of data and when it is required to do so in order to perform one of the activities listed above (see “How we will use information about you”). Other entities in the GNAP Group are required to take appropriate security measures to protect your personal data in line with our policies.

How we will keep your information safe

We have put in place appropriate technical, organizational and security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How to contact us

If you have a privacy concern, complaint or a question regarding this privacy statement, please direct it to our Data Protection Officer by emailing at: